Article 1 General Provisions
1.1. Welcome to World Event Tickets. We are a unique collaboration between various travel agents and an ICT company. Our mission is to unite our strengths and expertise to create a seamless platform for buying and selling event tickets internationally. By working together, we aim to provide our customers with the best possible experience and access to a wide range of events around the world.
1.2. These general terms and conditions apply to everything we do at World Event Tickets, including but not limited to offers and agreements between us and our clients, hereinafter referred to as "Client".
1.3. If we deviate from these general terms and conditions, this must be agreed in writing and expressly between us and the Client.
1.4. We expressly reject any purchasing or other conditions of the Client.
1.5. If one or more provisions in these general terms and conditions are declared invalid, void or annulled, the other provisions remain in force. We will then replace the invalid, void or annulled provisions with new provisions that correspond as closely as possible to the invalid, void or annulled provisions.
1.6. The fact that we do not demand compliance with one or more provisions of the agreement at any time, including the provisions in these general terms and conditions, does not affect our rights to demand compliance by the Client at a later time.
1.7. These general terms and conditions do not apply if we deviate from them in the agreement between us and the Client.
Article 2 Offers, conclusion and amendment of agreement
2.1. At World Event Tickets we do our best to make the best offers to our clients, but all our offers are without obligation, unless we expressly indicate otherwise in the offer.
2.2. An agreement is only concluded if we and our Client reach written agreement.
2.3. Once we have an agreement, it can only be changed if we reach written agreement with the Client. For example, we can only agree in writing to changes in the quantity or price of the products or services that we supply.
Article 3 Prices and payment
3.1 Prices and VAT.
All prices stated by World Event Tickets are exclusive of VAT and other government levies, unless expressly stated otherwise.
Payments must be made inclusive of VAT and/or other levies.
3.2 Additional goods, works and services.
The prices apply only to the goods, services and works specifically mentioned in the agreement.
All additional goods, works and/or services supplied by World Event Tickets will be charged separately at prices applicable on the day of delivery or service provision.
3.3 Price changes.
Prices stated by World Event Tickets are based on the purchase prices, taxes and other such factors applicable at the time of the statement.
If one or more of the aforementioned factors change after the conclusion of the agreement, World Event Tickets is entitled to change the agreed price.
3.4 Payment term.
All invoices will be paid by the Client in accordance with the agreed payment conditions stated on the invoice.
In the absence of such conditions, the Client must pay within 14 days of the invoice date.
3.5 Default
If the Client does not pay the amounts due within the agreed term, the Client is legally in default.
The Client will owe the statutory interest on the outstanding amount, without prejudice to its other obligations.
3.6 Costs of collection
Costs of collection, both judicial and extrajudicial, are for the account of the Client, with a minimum of € 250.-.
3.7 Order of payment
Payments made by the Client always serve to pay in the first place all interest and costs due and in the second place the oldest outstanding invoices.
Article 4 Complaints
4.1 Objection to invoice
If the Client objects to an invoice from World Event Tickets, it must notify this in writing within 8 days of the invoice date. If the Client does not complain in time, its right to correct the invoice will lapse.
4.2 Consequences of a complaint.
A complaint by the Client does not suspend its payment obligations. This means that, despite the objection, the Client must pay the invoice within the agreed term.
4.3 Client's duty to investigate.
It is the Client's responsibility to immediately examine the goods, services and works for visible defects upon receipt. If visible defects are found, the Client must complain about this in writing to World Event Tickets within 8 days of receipt.
4.4 Guarantees and complaints procedure.
In addition to the obligation of the Client to make a timely complaint in the event of visible defects, the Client can also claim guarantees provided by World Event Tickets. The complaints procedure drawn up by World Event Tickets and available on the website applies to this.
4.5 Burden of proof in the event of a complaint.
In the event of a complaint by the Client, the burden of proof rests with it that the delivered goods do not comply with the agreement. If World Event Tickets considers the complaint to be justified, it will proceed to repair or replace the delivered goods.
4.6 Limitation period.
A complaint by the Client is only valid if it is made within a reasonable period. A reasonable period is not mentioned in the law, but in practice a period of 2 months after discovery of the defect is considered reasonable. Complaints submitted after this period will no longer be processed.
Article 5 Dissolution and termination
5.1 Dissolution by World Event Tickets.
World Event Tickets may, without being liable for any damages on that account, terminate its agreement with the Client in writing with immediate effect and without judicial intervention if:
a. the Client applies for a moratorium or bankruptcy or is declared bankrupt or offers an agreement outside bankruptcy, or any part of its assets is seized;
b. the Client is placed under administration or guardianship;
c. the statutory debt restructuring scheme is pronounced with respect to the Client;
d. the Client ceases its activities, ceases to pursue its statutory objective, decides to liquidate, otherwise loses its legal personality or transfers or merges its company;
e. the Client fails to fulfil one or more obligations arising from the relevant agreement, fails to fulfil them in a timely manner or fails to fulfil them properly.
5.2 Consequences of termination.
As a result of the termination, existing claims on both sides become immediately due and payable.
The provisions of the previous paragraph shall not affect the other rights to which World Event Tickets is entitled in the event of failure to comply by the Client, such as the right to claim compensation and/or compliance with the agreement.
5.3 Termination by the parties.
If the agreement, by its nature and content, does not end by means of a specific performance and has been entered into for an indefinite period, it can be terminated by either party by written notice after proper consultation and stating reasons.
If no notice period has been agreed between the parties, a reasonable period must be observed when terminating.
In that case, World Event Tickets will never be liable for compensation due to termination.
6.1 Termination or suspension of the agreement
If, due to force majeure, compliance with the agreement without failure is not possible for World Event Tickets, it has the right to terminate the agreement in whole or in part or to temporarily suspend the performance of the agreement, without being liable for any compensation.
6.2 Definition of force majeure.
Force majeure is understood to mean a circumstance that prevents the fulfillment of the agreement and that cannot be attributed to World Event Tickets. Examples of this are strikes and illness of personnel, business disruptions, government measures and transport disruptions. Both if these occur at World Event Tickets and at its suppliers.
6.3 Partial fulfillment.
If World Event Tickets has already partially fulfilled its obligations before the occurrence of force majeure, or will only be able to partially fulfill its obligations due to the occurrence of force majeure, it is entitled to invoice the part already delivered or deliverable separately. The Client is obliged to pay this invoice as if it concerns a separate agreement.
6.4 Invoking force majeure after the expiry date. World Event Tickets has the right to invoke force majeure, even if the non-attributable circumstance that prevents the fulfillment of its obligation only occurs after it should have fulfilled its obligation.
Article 7 Liability
7.1 Limitations on liability. World Event Tickets is not liable for damages except in the cases described in this article.
7.2 Exclusion of indirect damages. World Event Tickets is not liable for indirect damages, including consequential damages, lost profits, missed savings and damages due to business stagnation.
7.3 Limitation of direct damage. World Event Tickets is only liable for direct damage resulting from an attributable shortcoming in its obligations under the agreement or from unlawful act, up to the amount equal to the amounts invoiced or to be invoiced to the Client under the agreement, excluding VAT and other government levies, up to a maximum of €50,000.
7.4 Conditions for liability. World Event Tickets's liability only arises if the Client has given (Company name) written and proper notice of default, setting a reasonable term for remedying the shortcoming, and World Event Tickets continues to fail to fulfil its obligations after that term.
7.5 Force majeure. World Event Tickets is not liable if a shortcoming is the result of force majeure.
7.6 Exception to restrictions. The limitations included in this article do not apply if the damage is the result of intent or gross negligence on the part of World Event Tickets or its managerial subordinates.
7.7 Limitation period. Any liability of World Event Tickets expires after one year, calculated from the moment the damage occurred, with the proviso that any liability of World Event Tickets in any case expires after one year, calculated from the end of the agreement with which the damage is most closely related.
Article 8 Indemnification
8.1 Indemnification in the event of non-fulfilment of obligations. The Client indemnifies World Event Tickets against all possible claims from third parties that have arisen due to the Client's non-fulfilment of the obligations incumbent on the Client pursuant to an agreement and these general terms and conditions.
8.2 Indemnification in the event of damage. The Client further indemnifies World Event Tickets against claims from third parties relating to damage arising in connection with the execution of an assignment. If the Client is held liable by a third party for damages for which the Client and/or the third party World Event Tickets can or will hold (jointly) liable, the Client must inform World Event Tickets thereof in writing within 8 days of the claim by the third party.
8.3 Settlement of claims. The Client will only settle such claims in consultation with World Event Tickets on penalty of forfeiture of the Client's claims against World Event Tickets.
Article 9 Confidentiality
9.1 The parties acknowledge the confidential nature of the information they receive from each other in the context of the agreement. They undertake to keep all confidential information confidential and to use it exclusively for the purpose for which it was provided.
9.2 Confidential information is understood to mean all information, in whatever form, that has been designated as confidential by one of the parties or that can reasonably be assumed to be confidential in nature.
9.3 The parties will take all reasonable measures to protect the confidential information and will not disclose this information to third parties, except to the extent necessary for the performance of the agreement or if they are legally obliged to do so.
9.4 The obligation to maintain confidentiality remains in force even after termination of the agreement.
9.5 If a party must provide information to a third party, for example to a government agency or a supervisory authority, the party in question will inform the other party of this without delay, unless a legal provision prohibits the party in question from informing the other party.
9.6 In the event of a breach of the confidentiality obligation, the breaching party is liable for the damage suffered by the other party as a result.
Article 10 Disputes and applicable law
10.1 Dispute resolution. If disputes arise between the Client and World Event Tickets that cannot be settled amicably, they will be submitted to the competent court in (Place). Both parties will comply with the judgment of this court ruling.
10.2 Applicable law. All agreements between the Client and World Event Tickets are governed by Dutch law. Any disputes between the parties will be settled in accordance with Dutch law and case law.